Prague CoolPass - Reviews

Rating of the activity

7.40 / 10

7.3763382250175 1,431 review | 20,828 travellers

8 traveler-submitted photos

Customer scoring

631

458

203

Type of traveler

Traveling alone (146)

Couple (591)

Group of friends (221)

With small children (59)

With older children (218)

Reviews from real clients who booked our products.

See only reviews with text

Aug / 23 / 2026

Elena Andreea

Cádiz, Spain

I travelled with friends

Todo genial, pudimos entrar a todas las atracciones turísticas mencionadas en el pack sin ningún problema. Tener el Praga cool pass no te evita las colas, pero sí que es mucho más cómodo porque solo tienes que enseñar el QR. En el complejo del Castillo de Praga y Barrio judío tienes que ir primero a que te den la entrada enseñando el QR, en otros sitios con solo enseñar el QR basta. En mi opinión merece mucho la pena tanto por el precio como por la comodidad. Translate this opinion into English.

Everything was great; we were able to enter all the tourist attractions mentioned in the package without any problems. Having the Prague Cool Pass doesn't skip the lines, but it is much more convenient because you only have to show the QR code. At Prague Castle and the Jewish Quarter, you have to go there first to get your ticket by showing the QR code; at other places, simply showing the QR code is enough. In my opinion, it's well worth it for both the price and the convenience. Opinion translated. Show original.

I travelled with friends

Aug / 18 / 2026

Anonymous

Spain

I travelled with teenagers

Todo genial, un acierto Translate this opinion into English.

Everything was great, a success Opinion translated. Show original.

I travelled with teenagers

Jul / 27 / 2026

Anonymous

Jul / 17 / 2026

Arantxa Verdu Moresco

Palma De Mallorca, Spain

I travelled with teenagers

May / 24 / 2026

Gilbert Larouche

Laval, Canada

I travelled by myself

On ne m'a pas donner une information claire sur l'application a utiliser. C'était ma première fois avec Civitatis et même si je vous ai envoyé des questions par courriel, je n'ai pas eu un bon service avant mon départ de voyage. J'ai donc perdu une journée complète ou mon forfait de deux jours ne m'a été utile qu'une seule journée

I wasn't given clear information about which app to use. It was my first time with Civitatis and even though I sent you questions by email, I didn't receive good service before my trip. Therefore, I lost a whole day or my two-day package was only useful for one day.

I travelled by myself

Dans la description de l'activité, nous avons joint un fichier indiquant tout ce qui est inclus dans le pass, ainsi que la manière de l'activer sur le bon. Les horaires d'ouverture des lieux à visiter sont fixés par le gestionnaire de chacun d'entre eux. Nous sommes désolés pour la gêne occasionnée.

Apr / 01 / 2026

Fernando

El Ejido, Spain

I travelled with teenagers

Lo único reseñable en negativo es que durante los días de visita (2, e y 4) las sinagogas estaban cerradas sin aviso previo por su pascua Translate this opinion into English.

The only notable negative aspect is that during the visiting days (2, 3, and 4) the synagogues were closed without prior notice due to their Passover. Opinion translated. Show original.

I travelled with teenagers

Feb / 27 / 2026

Domenica Dellolio

Italy

Feb / 24 / 2026

Sergio Antonio Martínez Schlürsc

Málaga, Spain

I travelled with my partner

Había algunos sitios de interés máximo que no entraban, por lo demás, super bien. Translate this opinion into English.

There were some top attractions that weren't included, but otherwise, it was great. Opinion translated. Show original.

I travelled with my partner

Sep / 02 / 2026

Rafael

Spain

I travelled with teenagers

No merece la pena. Algunas de las atracciones importantes no están incluidas. Creo que se puede gestionar de manera independiente a través de otras actividades.

It's not worth it. Some of the major attractions aren't included. I think you can manage that independently through other activities.

I travelled with teenagers

Lamentamos que no hayas encontrado valor en la actividad. Algunas atracciones pueden no estar incluidas en el paquete, pero ofrecemos una variedad de opciones para que puedas disfrutar de la experiencia de manera completa. Te recomendamos revisar las actividades disponibles para planificar mejor tu visita. Translate this opinion into English.

We're sorry you didn't find the activity worthwhile. Some attractions may not be included in the package, but we offer a variety of options so you can fully enjoy the experience. We recommend reviewing the available activities to better plan your visit. Opinion translated. Show original.

Aug / 11 / 2026

David

Spain

I travelled by myself

No incluye muchas cosa importantes, e incluye. Visitas que son gratuitas para todos. El mejor es el pase oficial de Praga

It doesn't include many important things, but it does include some free attractions for everyone. The best option is the official Prague pass.

I travelled by myself

Sentimos que el contenido del pase no haya sido de tu agrado. Este se especifica en la descripción para que se tenga en cuenta antes de reservar. Translate this opinion into English.

We're sorry the pass content wasn't to your liking. This is specified in the description so you can take it into account before booking. Opinion translated. Show original.

Mar / 23 / 2026

Salvador Ballester López

València, Spain

I travelled with my partner

Gran falta de información en el uso de la tarjeta. Actividades que se debían realizar juntas y no estuve avisado

There was a significant lack of information regarding the card's use. Activities that were supposed to be done together were not communicated to me.

I travelled with my partner

En la información enviada indicamos dónde puede validarse la tarjeta y en qué horario. Sentimos si no resultó útil. Seguiremos esforzándonos por mejorar, también en la información que brindamos a los clientes. Translate this opinion into English.

In the information we sent, we indicated where the card can be validated and during what hours. We apologize if it wasn't helpful. We will continue striving to improve, including the information we provide to our customers. Opinion translated. Show original.

Dec / 23 / 2024

Anonymous

Vilanova Del Cami, Spain

I travelled with teenagers

La quería utilizar en mi estancia en Praga y dado que eran días festivos me informé bien si era posible utilizarla con normalidad, de acuerdo horarios con las atracciones,informadas por la colpass no había problema, sin embargo hubo un día el cual estaba todo cerrado

I wanted to use it during my stay in Prague and since it was a holiday I found out if it was possible to use it normally, according to the schedules with the attractions, informed by the colpass there was no problem, however there was a day when everything was closed.

I travelled with teenagers

Hemos confirmado con el proveedor que los horarios pueden cambiar, y en la app hay un mensaje que indica que es necesario consultarla ver dichos cambios. Es por ello que, quizás, no lo vieras reflejado correctamente. Sentimos mucho lo sucedido. Igualmente, nos alegramos de que pudieras acudir en otros días. Translate this opinion into English.

We have confirmed with the provider that schedules may change, and there is a message in the app indicating that it is necessary to check the app to see these changes. This is why you may not see it reflected correctly. We are very sorry about this. We are also glad that you were able to come on other days. Opinion translated. Show original.

Nov / 08 / 2024

Maria Janett

De México, Mexico

I travelled with my partner

Todo fue exelente! Lo único qué le veo mal es que si queremos ir a algún lugar primero es ir a la oficina correspondiente a cambiar el ticket para poder accesar. Y eso sinceramente quita tiempo para poder estar en algún sitio . Opino que sería mejor si fuese con solo un código QR. Translate this opinion into English.

Everything was excellent! The only thing I see wrong is that if we want to go somewhere we first have to go to the corresponding office to change the ticket to be able to access. And that honestly takes away time from being able to be somewhere. I think it would be better if it was just a QR code. Opinion translated. Show original.

I travelled with my partner

May / 11 / 2024

David

Madrid, Spain

I travelled by myself

La actividades fueron genial, aunque tuvimos un inconveniente, al ser sábado y al ser el Sabbat para los judíos no pudimos visitar la parte judía. Fue una pena grande ya que el motivo de adquirir la CoolPass era para visitar entre otros las sinagogas judías. Fuimos a un stand de venta de CoolPass y nos decían que era nuestro problema por no saberlo, y como lo habíamos comprado vía online era nuestro problema que no podían hacer nada. Me pareció en ese aspecto mal ya que no fueron comprensivos. Translate this opinion into English.

The activities were great, although we had a problem, being Saturday and being the Sabbath for Jews we were not able to visit the Jewish part. It was a great shame since the reason for purchasing the CoolPass was to visit Jewish synagogues, among others. We went to a CoolPass sales stand and they told us that it was our problem for not knowing, and since we had bought it online it was our problem that they couldn't do anything. It seemed bad to me in that aspect since they were not understanding. Opinion translated. Show original.

I travelled by myself

Apr / 01 / 2024

Justine

France

I travelled with my partner

Pass très complet. Nous a permis de découvrir des lieux que nous n'aurions jamais pensé à visiter. Tout a très bien fonctionné, chaque lieu acceptant le pass est équipé de lecteur fonctionnel, pas de mauvaise surprise une fois sur place. Fonctionne même sans réseau internet Translate this opinion into English.

Very complete pass. Allowed us to discover places we would never have thought of visiting. Everything worked very well, each place accepting the pass is equipped with a functional reader, no unpleasant surprises once there. Works even without an internet network Opinion translated. Show original.

I travelled with my partner

Mar / 24 / 2024

Richard

Wakefield, United Kingdom

I travelled with my partner

Not only does the pass show you many places to visit, because you have prepaid, you are more likley to visit more places to get the value from the card. You'll enjoy some and others may be not... but you'll have been !! Otherwise, you may end up wandering around wondering what to see.

I travelled with my partner

Feb / 22 / 2024

Lucia

Spain

I travelled with my partner

Genial porq entras a muchos sitios importantes. Ahorras dinero y puedes visitar edificios emblemáticos PERO no son 48h literal ,son 2 días ,es decir si la activas a las 10am no dejará de funcionar a las 10am dentro de dos días ,sino a las 12pm del segundo día ,por lo tanto no llega a las 48h Se recomienda activarla a primerísima hora del día porq si lo haces a media mañana pierdes medio día y se te quedará en día y medio Aún así es perfecta porq ahorras mucho dinero y visitas muchas atracciones Translate this opinion into English.

Great because you enter many important places. You save money and you can visit emblematic buildings BUT it is not literally 48 hours, it is 2 days, that is, if you activate it at 10am it will not stop working at 10am in two days, but at 12pm on the second day, therefore it does not arrive at 48h It is recommended to activate it very early in the day because if you do it in the middle of the morning you lose half a day and it will stay in a day and a half. Still, it is perfect because you save a lot of money and visit many attractions Opinion translated. Show original.

I travelled with my partner

Nov / 13 / 2023

Alberto

Las Palmas De Gran Canaria, Spain

I travelled by myself

Estuvo bien, pero si vas a estar 6 dias o más en Praga debes organizarte al detalle y programar previamente todas las visitas de tu interés para realizarlas en los 2-3 primeros días, no sale rentable la opción de 4 o mas días. Para 1 semana recomiendo pagar directamente las actividades que visites, podrás disfrutar la ciudad de forma mas tranquila y sin agobios por ir corriendo a todos los sitios. Translate this opinion into English.

It was good, but if you are going to spend 6 days or more in Prague you must organize yourself in detail and previously schedule all the visits of your interest to do them in the first 2-3 days, the option of 4 or more days is not profitable. For 1 week I recommend paying directly for the activities you visit, you will be able to enjoy the city in a calmer way and without the hassle of rushing to all the places. Opinion translated. Show original.

I travelled by myself

Jul / 26 / 2023

Anonymous

Madrid, Spain

I travelled with teenagers

Estupendo en general, aunque faltan algunas de las visitas más populares y en algún acceso obligan a sacar ticket, con lo que no evitas la cola y no sacas partido al coolpass. En una de las sinagogas que aparecían como "incluidas" (Vieja-Nueva), el pase CoolPass no lo admitieron y no estaba avisado en la app. Translate this opinion into English.

Great in general, although some of the most popular visits are missing and at some access they force you to get a ticket, so you don't avoid the queue and you don't take advantage of the coolpass. In one of the synagogues that appeared as "included" (Old-New), the CoolPass pass was not accepted and was not notified in the app. Opinion translated. Show original.

I travelled with teenagers

Feb / 04 / 2023

Alberto López Gómez

Madrid, Spain

I travelled with my partner

Salvo una de las torres que se ofrecían para visitar y una vez en el lugar no podía ser porque adi lo dijo la persona que estaba custodiando el edificio y el hecho de tener incluido la entrada a algún sitio más como por ejemplo la torre del reloj astronómico, bastante bien. Translate this opinion into English.

Except for one of the towers that were offered to visit and once in the place it could not be because adi said so the person who was guarding the building and the fact of having included the entrance to some other site such as the astronomical clock tower , fairly good. Opinion translated. Show original.

I travelled with my partner

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Prague CoolPass - Reviews

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